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SAAS Agreement

Sale Price:$215.00 Original Price:$250.00
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About This Document

This Software as a Service (SaaS) Agreement governs the provision of software hosted and maintained by a provider and accessed remotely by a customer.
It defines each party’s rights and obligations, covering platform access, service levels, intellectual property, confidentiality, data protection, fees, and liability limits — crucial for ensuring a secure and legally sound SaaS relationship.

Who Should Use This Template

  • SaaS companies providing subscription-based software platforms to customers

  • Startups and SMEs offering cloud-based services who want to protect their IP and limit liability

  • Customers subscribing to software services who need to understand usage rights, service levels, and payment obligations

  • Founders setting up terms of service for user onboarding and operational scaling

What the Template Includes

  • Definitions of key terms (Customer Data, Content, Services, Platform, etc.)

  • Licensing of non-exclusive, non-transferable rights to access and use the platform

  • Customer obligations, including restrictions on platform use

  • Data ownership, rights to Customer Data, and data protection requirements

  • Intellectual property protections for Provider’s software and platform

  • Detailed service level agreement (SLA) for uptime and support (Exhibits A & B)

  • Warranties, disclaimers, and limitations on Provider’s liability

  • Confidentiality obligations for both parties

  • Indemnification obligations for IP infringement and misuse of customer data

  • Terms for termination, renewal, and suspension of service

  • Governing law, jurisdiction, and general contract provisions

  • Editable Word format for easy adaptation

Instructions for Completing the Template

  • Insert the Provider’s legal name, State of Incorporation, and Customer identification fields.

  • Customize the Exhibits:

    • Exhibit A (Service Level Terms) – Adjust any uptime guarantees if different from the 99.9% standard.

    • Exhibit B (Support Services Terms) – Insert correct customer support phone numbers, email addresses, and hours.

  • Fill in the payment terms (Order Pricing, invoice terms, penalties for late payments) under Section 4.

  • Confirm the governing law and venue sections reflect the appropriate state (typically where the Provider is based).

  • Decide if you want to permit Free Services, and if so, adjust Section 3.5 accordingly.

  • Include a link or location for the applicable Data Processing Addendum (DPA) if processing personal data.

  • Finalize the agreement by having it signed by an authorized representative of both parties.

Important Reminder

This document is provided as a template to assist with standard SaaS subscription and platform usage arrangements.
It does not constitute legal advice. Always consult a qualified attorney to adapt this Agreement to your specific software platform, regulatory obligations (e.g., GDPR, HIPAA), and customer relationship terms.

Add To Cart

About This Document

This Software as a Service (SaaS) Agreement governs the provision of software hosted and maintained by a provider and accessed remotely by a customer.
It defines each party’s rights and obligations, covering platform access, service levels, intellectual property, confidentiality, data protection, fees, and liability limits — crucial for ensuring a secure and legally sound SaaS relationship.

Who Should Use This Template

  • SaaS companies providing subscription-based software platforms to customers

  • Startups and SMEs offering cloud-based services who want to protect their IP and limit liability

  • Customers subscribing to software services who need to understand usage rights, service levels, and payment obligations

  • Founders setting up terms of service for user onboarding and operational scaling

What the Template Includes

  • Definitions of key terms (Customer Data, Content, Services, Platform, etc.)

  • Licensing of non-exclusive, non-transferable rights to access and use the platform

  • Customer obligations, including restrictions on platform use

  • Data ownership, rights to Customer Data, and data protection requirements

  • Intellectual property protections for Provider’s software and platform

  • Detailed service level agreement (SLA) for uptime and support (Exhibits A & B)

  • Warranties, disclaimers, and limitations on Provider’s liability

  • Confidentiality obligations for both parties

  • Indemnification obligations for IP infringement and misuse of customer data

  • Terms for termination, renewal, and suspension of service

  • Governing law, jurisdiction, and general contract provisions

  • Editable Word format for easy adaptation

Instructions for Completing the Template

  • Insert the Provider’s legal name, State of Incorporation, and Customer identification fields.

  • Customize the Exhibits:

    • Exhibit A (Service Level Terms) – Adjust any uptime guarantees if different from the 99.9% standard.

    • Exhibit B (Support Services Terms) – Insert correct customer support phone numbers, email addresses, and hours.

  • Fill in the payment terms (Order Pricing, invoice terms, penalties for late payments) under Section 4.

  • Confirm the governing law and venue sections reflect the appropriate state (typically where the Provider is based).

  • Decide if you want to permit Free Services, and if so, adjust Section 3.5 accordingly.

  • Include a link or location for the applicable Data Processing Addendum (DPA) if processing personal data.

  • Finalize the agreement by having it signed by an authorized representative of both parties.

Important Reminder

This document is provided as a template to assist with standard SaaS subscription and platform usage arrangements.
It does not constitute legal advice. Always consult a qualified attorney to adapt this Agreement to your specific software platform, regulatory obligations (e.g., GDPR, HIPAA), and customer relationship terms.

About This Document

This Software as a Service (SaaS) Agreement governs the provision of software hosted and maintained by a provider and accessed remotely by a customer.
It defines each party’s rights and obligations, covering platform access, service levels, intellectual property, confidentiality, data protection, fees, and liability limits — crucial for ensuring a secure and legally sound SaaS relationship.

Who Should Use This Template

  • SaaS companies providing subscription-based software platforms to customers

  • Startups and SMEs offering cloud-based services who want to protect their IP and limit liability

  • Customers subscribing to software services who need to understand usage rights, service levels, and payment obligations

  • Founders setting up terms of service for user onboarding and operational scaling

What the Template Includes

  • Definitions of key terms (Customer Data, Content, Services, Platform, etc.)

  • Licensing of non-exclusive, non-transferable rights to access and use the platform

  • Customer obligations, including restrictions on platform use

  • Data ownership, rights to Customer Data, and data protection requirements

  • Intellectual property protections for Provider’s software and platform

  • Detailed service level agreement (SLA) for uptime and support (Exhibits A & B)

  • Warranties, disclaimers, and limitations on Provider’s liability

  • Confidentiality obligations for both parties

  • Indemnification obligations for IP infringement and misuse of customer data

  • Terms for termination, renewal, and suspension of service

  • Governing law, jurisdiction, and general contract provisions

  • Editable Word format for easy adaptation

Instructions for Completing the Template

  • Insert the Provider’s legal name, State of Incorporation, and Customer identification fields.

  • Customize the Exhibits:

    • Exhibit A (Service Level Terms) – Adjust any uptime guarantees if different from the 99.9% standard.

    • Exhibit B (Support Services Terms) – Insert correct customer support phone numbers, email addresses, and hours.

  • Fill in the payment terms (Order Pricing, invoice terms, penalties for late payments) under Section 4.

  • Confirm the governing law and venue sections reflect the appropriate state (typically where the Provider is based).

  • Decide if you want to permit Free Services, and if so, adjust Section 3.5 accordingly.

  • Include a link or location for the applicable Data Processing Addendum (DPA) if processing personal data.

  • Finalize the agreement by having it signed by an authorized representative of both parties.

Important Reminder

This document is provided as a template to assist with standard SaaS subscription and platform usage arrangements.
It does not constitute legal advice. Always consult a qualified attorney to adapt this Agreement to your specific software platform, regulatory obligations (e.g., GDPR, HIPAA), and customer relationship terms.

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