About This Document
This Software as a Service (SaaS) Agreement governs the provision of software hosted and maintained by a provider and accessed remotely by a customer.
It defines each party’s rights and obligations, covering platform access, service levels, intellectual property, confidentiality, data protection, fees, and liability limits — crucial for ensuring a secure and legally sound SaaS relationship.
Who Should Use This Template
SaaS companies providing subscription-based software platforms to customers
Startups and SMEs offering cloud-based services who want to protect their IP and limit liability
Customers subscribing to software services who need to understand usage rights, service levels, and payment obligations
Founders setting up terms of service for user onboarding and operational scaling
What the Template Includes
Definitions of key terms (Customer Data, Content, Services, Platform, etc.)
Licensing of non-exclusive, non-transferable rights to access and use the platform
Customer obligations, including restrictions on platform use
Data ownership, rights to Customer Data, and data protection requirements
Intellectual property protections for Provider’s software and platform
Detailed service level agreement (SLA) for uptime and support (Exhibits A & B)
Warranties, disclaimers, and limitations on Provider’s liability
Confidentiality obligations for both parties
Indemnification obligations for IP infringement and misuse of customer data
Terms for termination, renewal, and suspension of service
Governing law, jurisdiction, and general contract provisions
Editable Word format for easy adaptation
Instructions for Completing the Template
Insert the Provider’s legal name, State of Incorporation, and Customer identification fields.
Customize the Exhibits:
Exhibit A (Service Level Terms) – Adjust any uptime guarantees if different from the 99.9% standard.
Exhibit B (Support Services Terms) – Insert correct customer support phone numbers, email addresses, and hours.
Fill in the payment terms (Order Pricing, invoice terms, penalties for late payments) under Section 4.
Confirm the governing law and venue sections reflect the appropriate state (typically where the Provider is based).
Decide if you want to permit Free Services, and if so, adjust Section 3.5 accordingly.
Include a link or location for the applicable Data Processing Addendum (DPA) if processing personal data.
Finalize the agreement by having it signed by an authorized representative of both parties.
Important Reminder
This document is provided as a template to assist with standard SaaS subscription and platform usage arrangements.
It does not constitute legal advice. Always consult a qualified attorney to adapt this Agreement to your specific software platform, regulatory obligations (e.g., GDPR, HIPAA), and customer relationship terms.
About This Document
This Software as a Service (SaaS) Agreement governs the provision of software hosted and maintained by a provider and accessed remotely by a customer.
It defines each party’s rights and obligations, covering platform access, service levels, intellectual property, confidentiality, data protection, fees, and liability limits — crucial for ensuring a secure and legally sound SaaS relationship.
Who Should Use This Template
SaaS companies providing subscription-based software platforms to customers
Startups and SMEs offering cloud-based services who want to protect their IP and limit liability
Customers subscribing to software services who need to understand usage rights, service levels, and payment obligations
Founders setting up terms of service for user onboarding and operational scaling
What the Template Includes
Definitions of key terms (Customer Data, Content, Services, Platform, etc.)
Licensing of non-exclusive, non-transferable rights to access and use the platform
Customer obligations, including restrictions on platform use
Data ownership, rights to Customer Data, and data protection requirements
Intellectual property protections for Provider’s software and platform
Detailed service level agreement (SLA) for uptime and support (Exhibits A & B)
Warranties, disclaimers, and limitations on Provider’s liability
Confidentiality obligations for both parties
Indemnification obligations for IP infringement and misuse of customer data
Terms for termination, renewal, and suspension of service
Governing law, jurisdiction, and general contract provisions
Editable Word format for easy adaptation
Instructions for Completing the Template
Insert the Provider’s legal name, State of Incorporation, and Customer identification fields.
Customize the Exhibits:
Exhibit A (Service Level Terms) – Adjust any uptime guarantees if different from the 99.9% standard.
Exhibit B (Support Services Terms) – Insert correct customer support phone numbers, email addresses, and hours.
Fill in the payment terms (Order Pricing, invoice terms, penalties for late payments) under Section 4.
Confirm the governing law and venue sections reflect the appropriate state (typically where the Provider is based).
Decide if you want to permit Free Services, and if so, adjust Section 3.5 accordingly.
Include a link or location for the applicable Data Processing Addendum (DPA) if processing personal data.
Finalize the agreement by having it signed by an authorized representative of both parties.
Important Reminder
This document is provided as a template to assist with standard SaaS subscription and platform usage arrangements.
It does not constitute legal advice. Always consult a qualified attorney to adapt this Agreement to your specific software platform, regulatory obligations (e.g., GDPR, HIPAA), and customer relationship terms.
